Refund Policy

Retainers (Starter, Growth, and Brand Partner) are billed monthly in advance and cover a reserved block of our team's time and deliverables. Because that capacity is reserved for you, retainer fees for the current month are non-refundable once the month has begun.

You may cancel your retainer for any future month with 30 days' written notice to hello@landrocentral.com. Work in progress at the time of cancellation is delivered, and unused deliverables for the paid period are completed.

For one-time engagements such as the Brand Audit AI report or a custom brand project:

• Before work begins — full refund, no questions asked.
• After work begins — we refund the portion of the fee covering work not yet performed, minus a deposit covering work completed to date.
• On delivery — deliverables are final once you accept them or 10 business days pass after delivery without feedback; fees are non-refundable at that point.

If a delivered report or audit contains a factual error caused by us, we'll correct it at no charge, or refund it in full if we cannot make it right.

Subscription AI tools (Caption Studio, Brand Voice Engine, Campaign Idea Lab, Ad Copy Optimizer, and the AI Tools Bundle) renew automatically each month.

• First 14 days — if you're not satisfied with a new subscription, email us within 14 days of your first payment and we'll refund it in full.
• After 14 days — you can cancel anytime and keep access until the end of the current billing period; that period is non-refundable.
• One-time purchases — refundable within 14 days if the deliverable has not yet been generated.

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer. Applicable taxes are refunded in the same proportion as the fee.

• Fees for work already delivered and accepted
• Third-party costs already incurred on your behalf (ad spend, stock licensing, software seats)
• Months of a retainer that have already begun, per the terms above
• Subscription periods after the 14-day satisfaction window

Email hello@landrocentral.com or call (555) 987-6543 with your invoice number and a short description of the issue. We review every request in good faith and aim to respond within 2 business days. Anything not covered here is handled at our discretion, with your satisfaction in mind.